Privacy Policy

1. Introduction

Impulse Biomedical ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, secure, retain, and disclose your personal information when you use our website and services. This policy is in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable privacy regulations. 

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, please refrain from using our website and services. We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

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2. Definitions

In this Privacy Policy:

"Personal Information" refers to information relating to an identifiable, living person or an identifiable existing entity, including but not limited to names, contact details, demographic information, and online identifiers.

"Direct Marketing" refers to any direct communication between Impulse Biomedical and you for marketing purposes.

"Website" refers to www.impulsebiomedical.com and all related services offered through it.

"You" or "User" refers to any individual or entity accessing or using our website and services.

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3. Collection of Personal Information

We collect personal information in the following ways:

Directly from you – when you interact with our website, sign up for our services, contact us, make purchases, or participate in interactive sections such as forums, surveys, and feedback forms.

Automatically – through website analytics, cookies, log files, web beacons, and similar technologies.

From third parties – when legally required or when you provide consent for us to obtain information from trusted partners.

Types of Personal Information We Collect:‍

• Contact details (name, email address, phone number)
• Payment details (for purchases or transactions)
• Technical data (IP address, browser type, browsing behaviour, location, cookie identifiers)
• Marketing preferences and interactions
• Information from interactive sections, such as surveys, feedback forms, and forums.

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4. Use of Personal Information

• Your personal information is used to:
• Provide and improve our services
• Process transactions and deliver products
• Respond to inquiries and customer support requests
• Send promotional materials (with opt-out options available)
• Ensure compliance with legal obligations
• Conduct research, analytics, customer profiling, and targeted advertising to improve user experience.

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5. Sharing and Disclosure of Information

We may share your personal information with:

• Service Providers: Third parties assisting in payment processing, marketing, website hosting, customer support, and analytics.
• Financial Institutions and Credit Bureaus: Where necessary for transactions or legal compliance.
• Regulatory Authorities: When required by law or for legal proceedings.
• Business Transfers: In the event of a merger, acquisition, or restructuring.
• Legal Consultants and Advisors: To ensure compliance with relevant laws and regulations.

We do not sell or rent your personal data to third parties.

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6. Data Security and Retention

We implement industry-standard security measures to protect your personal data.
We comply with security frameworks such as ISO 27001 to ensure data protection and risk management. 

Your information is retained based on the following guidelines:

• Customer service and transactional data – retained for a minimum of 5 years as required by financial regulations.
• Marketing and communication data – retained until you opt-out or withdraw consent.
• Technical data (cookies, analytics) – retained for a limited period based on website analytics requirements.

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7. Your Rights

Under applicable privacy laws, you have the right to:

• Access your personal data
• Correct or update inaccurate data
• Object to data processing
• Request deletion of your data
• Withdraw consent for marketing communications.

To exercise these rights, please contact us at info@impulsebiomed.com. Requests will be processed within 30 days.

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8. Cookies and Tracking Technologies

We use cookies to enhance user experience. You can control cookie settings via your browser preferences. Disabling cookies may affect website functionality.

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9. International Data Transfers

If we transfer your personal data outside South Africa, we ensure appropriate safeguards are in place, including:

• Binding Corporate Rules (BCRs) where applicable.
• Standard Contractual Clauses (SCCs) approved for international data transfers.
• Data Adequacy Decisions where the receiving country ensures adequate data protection measures.

Your data may be stored on servers in jurisdictions outside South Africa, where privacy laws may differ from local regulations.

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10. Children's Privacy

Our website is not intended for users under 18.

We encourage parents and guardians to educate their children on safe internet practices and monitor their online activities.

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11. Changes to This Privacy Policy

We reserve the right to update this policy periodically. Any changes will be posted on our website with an updated revision date.

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12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Impulse Biomedical: Unit A413, The Armoury Building, 160 Sir Lowry Road, Woodstock, Cape Town

Email: info@impulsebiomed.com